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Code of Practice


By agreeing to uphold and observe the National Association of Professional Wedding Services Code of Practice, all Members:

  • Are committed to professionalism and exemplary levels of customer service
  • Conduct business in a transparent manner, using contracts when necessary
  • Honour agreements with customers, clients, suppliers and services
  • Engage in honest, legal business practices
  • Possess licence(s) and insurance required by law to conduct daily business
  • Settle any disputes that arise in a prompt, professional and courteous manner
  • Show due regard for fellow Members and other industry professionals
  • Promote professional development and staff competence
  • Share their knowledge - within reason - in order to raise industry standards


Failure to adhere to this Code may result in a Member being suspended or expelled from the Association.

If you are a member of the public and have a complaint to make about a Member, in the first instance please email us for an immediate response.